Recordings, transcripts, and live call logs with actionable KPIs. Zero-setup. Plug-and-play with your telephony provider.
End-to-end visibility across calls: searchable recordings, accurate transcripts, and real-time dashboards.
Instantly find calls by speaker, keyword, or customer ID
Punctuation, diarization, and timestamps for every utterance
Real-time dashboards for AHT, queue times, CSAT signals, and more
Live call states with agent presence and queue positions
PII redaction and encryption at rest and in transit
Works with your existing telephony and CRM stack
Real-time ingestion and analytics with enterprise-grade reliability
Highly available ingestion & APIs
Avg. transcript availability
All queues and agents
Continuous observability
Connect, capture, and analyze — without changing your stack
Plug in and connect the device to the Wi-Fi
The device will ingest recordings and generate accurate transcripts
Query calls and explore KPIs in real time
Access analytics anywhere and export data to the tools you use
Manage KPIs and search calls from any browser
CSV/JSON exports and native CRM integrations
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